Customer Service Policy

Policy statement

Medipeople acknowledges that for the Company to succeed, it must create satisfied and loyal clients and candidates. All Medipeople’s recruitment consultants are trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers. This can only be achieved by all employees working together with the same vision, standards and ethics.

As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable. We will endeavour to return all telephone calls and emails received within agreed timescales. Where we are unable to achieve this, we will make contact as soon as possible and mutually agree a new time frame to work within.

Purpose

Customer service is key to creating trust and good working relationships with all parties involved in the recruitment process. Medipeople aims to provide excellent service in a less bureaucratic way and with satisfactory outcomes for all parties.

Scope

This policy applies to all employees, agents and contractors (including temporary contractors) of Medipeople, collectively referred to as ‘employees’ in this policy, during any contact with their clients, candidates or third party contacts.

Procedure

All employees will be trained and coached to achieve, and adhere, to the following levels of customer service:

All Medipeople’s recruitment consultants will be trained to provide excellent customer service skills and be knowledgeable, professional and courteous to meet the needs of our customers.

We will endeavour to return all telephone calls and emails received within agreed timescales. Where we are unable to achieve this, we will make contact as soon as possible and mutually agree a new time frame to work within.

We aim to remove all unnecessary bureaucratic practices and processes, where possible, without compromising our legal requirements and any professional standards applicable.

As part of our commitment to upholding our professional standards, we will review our policies annually to ensure that they continue to meet our business needs, any legislative changes and any professional codes of practice applicable.

We will ensure that our service and any policies are consistently applied to all our customers.

RCSA and RCSA  SDS

We will adhere to the Recruitment and Consulting Service Australia Code (RCSA) and the RCSA Service Delivery Standard (RCSA SDS). We will follow the RCSA Code by obtaining a high standard of ethics, probity and professional conduct. All Medipeoples’ recruitment consultants will be required to sign a ‘statement of commitment’ to abide by the Code for Professional Practice and to support the mission of the RCSA. In regards to the RCSA SDS we aim to focus on constantly improving our customer service standards by obtaining feedback and implementing regular reviews. If it is determined that our customer service needs to be improved, Medipeople recruitment consultants will be provided the adequate training.

Complaints

We endeavour to seek fair, just and prompt solutions to any complaints and appeals. All such issues should be directed to James Whitaker, in the first instance, where they will be

acknowledged and directed to the attention of the appropriate person.

Access to Information

We comply fully with the provisions of the Australian and New Zealand Privacy Acts. Any personal or confidential information held by us about an individual is fully accessible to

that person or body for review or editing by contacting James Whitaker.

Contacting Us

Please use the details on our contact page.